The UPS Store - Tampa, Florida

Mary Wendelken

For those needing to speak with a human should there be issues with their UPS delivery, give up on that. (Solution below!)
The owner of this location was really nice to me when my package repeatedly failed to be delivered by UPS, even though it hadn't anything to do with her store. The 800 number to UPS is nothing but a dead end to a mindless bot- you will never get a human to help you, so I appreciated her time and cheer. However, she was unable to tell me the address for the local hub in Odessa.
If you've missed a delivery and you're worried about never getting your package, you'll quickly realize no one can tell you how to track it down- they cannot TRACK your package using the TRACKING NUMBER(?!)
Here's the solution- Go to the HUB for NORTH TAMPA and pick it up between 7-8:30pm, when your parcel has been returned for the night.
The SECRET ADDRESS (unpublished) that no one will reveal is: 2650 Lakepointe Pkwy, Odessa, FL 33556. It's a legitimate Customer Service Office and it serves Tampa, Wesley Chapel, Lutz and surrounding areas. No idea why they all hide this information, but now you know.

A L

Lee is great! He greets me with a warm welcome each time I visit the UPS store. He is extremely helpful and provides great recommendations when I’m shipping packages abroad. I frequent this location often and I receive the same level of exemplary customer service each time.

Kenneth Newsome (Kenny)

Staff is always friendly, professional, and courteous. I use this particular UPS store on a regular basis. They are usually busy, but they get you in and out relatively quickly!

Ida Gonzalez

Lee was very helpful and patient. I really appreciate his willingness to assist me with a smile even though I was very unprepared. He provided great customer service. Will definitely start coming here for all my shipping needs.

Madhu Jarupula

I have had a bad experience with UPS store where I have paid lot of amount just to attempt the delivery it seems, employee said over the phone. But I have the amount for the package to be delivered to the address, not just to attempt the delivery. This is insane that he’s saying I’m here to attempt the delivery, we paid for the service not just for any trails of delivery attempt.

And the old man, he disrespectfully disconnected the phone in middle while I’m talking to him and trying explain the situation and expecting for the root cause.

This is what I have experienced here.

Worst service from the old Man that I spoke with him, he’s not trying to give the service, he’s just saying I’m here to what I do, and that’s not work with customers who paid lots of amounts for the service.

I need help with this case, I’m expecting better service still.

Indio The Hauler

This store doesn’t know anything at all I’m asking about flat rate boxes on the website so customer service guy explains 1.there is a charge for the box 2. The rates that’s on UPS site does not apply to them. 3. There is an up charge for the send out fee on top of $6.00 for the box really. They really don’t know. Update to your response I have provided your ups site on google no where does it state post office.

harm divine

I had to come in to get my fingerprints done and was literally strugglingggg. It’s supposed to be self serve I think, but Brittany (hope I spelled her name right!) held my hands LITERALLY and got me through it. I would have rage quit if not for her and she didn’t make me feel bad or like an imposition at all. Great customer service and cool people here!!

C Wilson

Unprofessional, stray dogs running around store, jumping on small children. This location needs to be shut down. Dirty dogs running through store and jumping on customers. They also hire employees who tell customers that they do not know how to ship a package, while the line is going out the door .