The Pink Lily Boutique Retail - Bowling Green, Kentucky

Jessie Bumgarner Thomas

I drove from Nashville, TN to the storefront hoping to return my online order and redeem my e-gift card in store, but No…

Please be warned… if something does not fit, you have to return online and can only use your e-gift card online. Apparently their online store and physical store isn’t synced up with the same system. Totally weird.

I have been waiting a year and a half to visit this store in person and I was SO DISAPPOINTED! Everyone that I saw come in, just walked right out in minutes without purchasing anything.

I guess I’m just going to use up my gift card online, eat the 2.5 hours I spent round trip to visit this store, and be done with Pink Lily.

It’s sad because so many bloggers and influencers promote Pink Lily and Tori, but it’s the most unfriendly customer experience when clothes don’t fit or work out.

SNC

So I came in here with my daughter we bum est but I had been in treatment all day and we were doing some school shopping for her afterwards, you basically need to look a certain way for this place! They were super rude and I see all over Instagram that they have beautiful clothes and all these girls that take pictures by the sign but not one time did anybody come up to ask if we needed help! When we finally found something, it was definitely overpriced. The size did not match and she basically just threw it in the bag and said card or cash. So unfriendly!! I definitely do not recommend this place. There are so much better boutiques here in Bowling Green that you can check out and get your moneys worth.

Amy Haynes

First off I want to say I really love the clothes from this store and everything I have ever purchased has been great quality. With that being said: just a heads up, the sizing varies from one thing to the next even if it supposed to be the same size. I ordered a medium in a pair of Jean shorts and a medium in a pair of short Jean overalls. The waistband on the overalls was significantly larger than the shorts and I have to return them. For reference I’m 5”4, 130lbs, 32” bust, average build.

Andrea Browning

I’ve gotten a few things from Pink Lily that I really like, but anytime I want to return something it is just awful. I’ve had several problems in the past and now I just received a dress from them two days ago and it’s saying it’s ineligible to return. Other stores aren’t this difficult. I don’t think I’ll be shopping here any more.

Vaytta Arroyo

This has been the worst customer service I have ever dealt with. Measurements are off, charge return shipping, and literally give you zero solutions. Why would I want store credit when the sizing of items are this off? Insane. Also, Joan might as well replied I was SOL with the response she gave me. Don't bother attaching images to your emails they don't care.

Amanda Williams

I have been shopping with Pink Lily for 4 years now. I absolutely love the clothing, almost everything has been true to size, if you go online, they have very accurate measurements for their clothing along with recommendations on if you should size up or down. I’m also a fan of their beauty line! The tanning foam and lotion, their lip oils and lipsticks/liners, their eye shadow pallet and highlighters. They have more and I’m excited to see the new products that they’re getting ready to launch. I have one of their tumblers too, I drink my water pretty fast but if for whatever reason you need something to stay cold for a while, it’ll do just fine! I compared it to my “very well known branded” tumbler, left ice water in both of them, left it out for 13+ hours. There was no difference when I looked inside. Plus, their tumblers are so cute. I also recommend following them and the owner on social media. They are always giving back and they very often have some amazing giveaways. The owner also posts sneak peaks and discount codes so you definitely want to follow along with her.

Andrew Gibson

Just so y’all know she gets this stuff from china and turns in a high profit! Thats why the sizes not the same. It’s not vineyard vines or southern tide quality. Her husband is a genus on business but anyone can make this much money shopping on Temu and reselling.. I can’t hate them on that.. buy low selll high. They need to get better stuff now have money cause if not the business will go under

Jennifer Cason

I received 2 sweaters as a gift. Called your retail store today to ensure I could return my items for another product. We drove 2 hours to your store and was told that I can not in fact return it to your store. Then I am told they could give me store credit ....great I just want something that fits and i planned on spendingmore $. Then after am told that I can't use it in your store only online. Not once but 2x your staff told me inaccurate information. I am now spending 4 hours driving and $80 in gas and still have my items without returning them.

This is not customer service but the exact opposite. I am a avid small boutique shopper and was so excited to find your store. But after this I can not bring myself to shop with a company who doesn't know what customer service is.