Hope Boutique - Granbury, Texas

Ngoc Nguyen (Christine)

I really love their clothing style combination. The ladies run the shop are so friendly. They helped me get some sets for Thanksgivings.
Granbury, 11/2023

Maru Busico-Flight

Great selection of clothes and sizes. Very cute stules! The ladies working today at the store were so caring and friendly!
Would love to go back!

Erica Wallace

I loved all of it! I got some jewelry and outfits that hat have been hard to find elsewhere, and for agreeable prices.

One of the bags I got had a rip in it I noticed after purchasing but it’s an easy fix, not worth driving back 30 minutes for.

Alison Southern Ullom, Realtor Granbury, Texas

Cheap material on clothes causing rips. Individuals working were rude and berating too long term customers buyer beware.

B B

Beautiful dresses, amazing selection, photos online don’t do the variety justice in the store. Definitely worth the money, and the service was awesome. The ladies were extremely helpful and sweet. I had 0 issues with customer service, but MAYBE it’s because I’m actually nice unlike these other reviewers… anyways I will be returning!!!

Rachel R

The styles are cute here they consistently change inventory. As far as the quality of clothes most are thin and I imagine they can be damaged easily but that’s all thin material. Most boutiques I’ve come across have the same issue. They have fun jeans when you see them get them because they will disappear fast!! The girls there were super nice to me even wanted to help create and outfit. Didn’t have an issue with service.

Tara Brown

Don't expect any customer service that isn't part of their "policy"
My mom bought a kimono for my daughters birthday and removed the tag (of which they produce their own tags). You can easily smell and look at the garment and see it wasn't worn.
All we wanted to do was exchange it. My mom had the receipt even and they still had the item in stock.
But their "policy" is the tag must be on it.
Great customer service will make or break you.
Needless to say we will find other places to spend our money.
I am in the customer service industry and have deviated from many a "policy" to keep a customer. And that's why my business is up18% over last year.

Faye Spiegel

Boutique had potential in downtown Granbury Square, but is run by inexperienced 20 yr olds who were not taught customer service! I purchased a Jean skirt and a cute dress while on a girl’s trip from Plano, 3 weeks earlier. On memorial weekend I planned to wear the skirt, however the zipper was broken. I called the store and a young girl answered and told me that they had a two week policy on returns- I complained and asked to speak to the manager and requested a store credit since they no longer had the same skirt in inventory? they asked me to call back an hour later after they had spoken to a manager who then Agreed to a store credit, since the item was damaged, so I requested a purse of same value off of their website. They asked that I ship the skirt back to them and they would mail me a gift card- but they refused to set aside the purse which was the last one in their store in that color and style...She said I’d need to call them and order the purse and pay shipping. Fine. Three days later I received the gift card, called them on Saturday to purchase the purse, but the 20 yr old said they were too busy to take my order on the phone and I would need to purchase the purse on their website- I immediately tried to do so and the website indicated that their “inventory was too low” to purchase the purse... so I called again! The teen insisted that the website works “just fine” and so I requested since it’s working fine for her, could she place the order for me since this was my fourth phone call to this boutique. Obviously annoyed, she begrudgingly agreed! Geesh Granbury, grow up! I’m a customer! An hour later the manager called me and said they would not ship me anything, nor honor the gift card because I had “bullied” her employee.... Which was not so at all-I was quite direct and polite- As though this weren’t enough, I’ve since discovered on my AMX statement, that the incompetent boutique team charged my card twice with the little square device on their iPhone that day! I plan to file a complaint with the BBB.