Browns York - York

Angela Williams

This is not a review of the store but the cafe and its facilities.

We visited the cafe whilst visiting the Christmas markets. It was busy but we found a seat. The food prices are very reasonable and the food very good. Service was quick and access to the cafe was ok from outside however due to being busy was not easy to negotiate inside due to prams etc being left in walk ways. Not a great deal of room for anyone in a wheelchair.
We asked where the toilets were and advised in the store. We walked through to the back of the cafe out into Browns store.
Followed the signs up an escalator and then two flights of steps. I am not sure where the disabled toilet was as I could not see a lift. I would advise anyone with a wheelchair to ask.
The condition of the toilets was not good, one out of order and another with a broken lock. Obviously not been checked as no loo roll either. There was a sign on the door with the broken lock saying “just whistle”.

If you are going to offer toilets then I would suggest to Browns either close them off completely or at least keep them checked on a regular basis. I was not the only person commenting on the state of the toilets.

DLB

Thank you to Ellie (Lancome) and Megan (Dior) for helping me find the perfect make up! So helpful and friendly, not pushy and knowledgeable of make up. Love my new products thanks so much ! ☺️

Samantha Wombwell

Wonderful helpful staff. Wonderful food and extremely helpful to me with my scooter getting through to the Cafe with the manager Shirley. I want to thank you for making my experience more pleasant today. Definitely recommend the food it was Lovely hot and fresh.

Christine Henderson

Bra shopping cannot always be a fulfilling experience especially when you're nor entirely sure of your size and what style suits your shape. Emma helped by fitting me correctly with the most comfortable and best fitting bra I have ever bought. She was very attentive and I learned loads today. Walked away with confidence. Thank you Emma for making my experience of bra shopping a happy one

Emily Coates

Came to the clinique counter on my lunch break, I hadn't intended on leaving a review but I felt like the girl on the counter deserved one. Clarice is a kind person with exceptional customer service, the exact type of person you want working for you. I left with some great products and feeling happier after this interaction. She deserves a promotion.

Linda Watkins

Lot of reviews about the catering side. However we visited the store looking for a magnifying make up mirror. The young lady who served us couldn't have been more helpful. She took us to the display and even took the trouble to find a box to pack the mirror in (last on display) Good old fashioned service at it's very best. Very pleased. Thank you.

Ray OfSunshine

Excellent service from the lovely assistant called Wendy. I went into the store for the first time on Sunday 17/11/24 looking for some boots, Wendy assisted me and was very kind going out her way to help. She is a credit to the store, thank you Wendy, I promised I would write a review, you deserve recognition. From the lady with the George Michael tattoo ?

Amy Williamson

Had a meal in here and very disappointed, chicken burger is just a breast with. A bit of salad and tomato, served with chips for £14!!!! Absolute rip off! My partner had a cheese and ham panini and it was very rubbery. I’ll never eat here again