American Rag Cie - Los Angeles, California

Ethan Kim

Exceptional Service from Steven!

I had an amazing experience at American Rag Cie thanks to Steven! I came in close to closing time looking for the right size of the Paraboot Michael, and he went out of his way to help me. Despite the time, he was incredibly patient, kind, and dedicated to making sure I found exactly what I needed. It's rare to find someone so professional and attentive. If you're shopping here, definitely look for Steven—he’s outstanding!

Ashley Hamilton

Disappointing Experience at American Rag

Dear, AmericanRag,

I hope this message finds you well. I am writing to express my dissatisfaction with a recent experience at American Rag, which has regrettably led me to rate my experience with one star.

While I appreciate the friendly staff who work there, my recent visit was disappointing. I have purchased items online before and successfully returned them without issue. However, when I attempted to return a couple of items purchased previously, I was informed that I would not be refunded. When I inquired further, I was pointed to a sign regarding return policies that was not clearly visible unless explicitly shown.

One of the items I returned was simply the wrong size, and although I wanted to exchange it for a smaller size, it was not available. Instead of receiving a refund, I was given store credit on an American Rag gift card. This experience left me feeling frustrated and undervalued as a customer. It appears that the store may be struggling with customer service and retention.

Having shopped at American Rag since childhood, it is disheartening to see how much the store has changed. A friend of mine, who owns a large clothing store, was also shocked by my experience. If your return policy truly benefits your customers, I believe there is a significant issue that needs addressing. In an era where online shopping is thriving, such policies could hinder the retail experience.

I regret that other customers may face similar challenges. This letter is not fueled by anger but rather by sadness for a store I once loved. My family, all of whom are in the entertainment industry, share my concerns and have decided not to shop here any longer.

In light of these experiences, one has to wonder: if customers can’t get their money back, what’s stopping anyone from simply leaving the store without paying for items? I find this approach unprincipled, and I believe American Rag would be upset if they experienced the same treatment.

Additionally, I encountered issues returning an item purchased online. I assumed I would receive a refund, as stated on your website. After numerous emails, I made the long drive to the store, only to find that returns could not be processed unless the "online guy" was present. Unfortunately, I was told he is only available a few times a week and is difficult to reach.

This series of events raises serious concerns about the customer service and return policies at American Rag. I hope you will take this feedback to heart, as I genuinely wish for the store to succeed and regain its former reputation.

Thank you for your attention to this matter.

Sincerely,
Ashley George Hamilton

Barnita Stiles

Poor quality and high prices. My photos say it all.

Nicolas Pierard

Overly expensive (nice word for rip off) levi's (double price compared to Levi's online store , example 511 stretch flex $98 here, $48 online). No reason to go there except for the wifi and free parking (ironic)

Alec Breslin

This is not a retail store it is a partial consignment/resale store who has absolutley no advertisement to let the buyer know that it is resale/consignment and the prices for everything in this store are 3-5x more expensive than actual resale prices. I bought a clone young boy shirt at 1875 AED and the resale price on StockX was $79 or about 4-500 AED. Absolutley scamming everyone on every brand they keep in stock

Richard Win

Great place to pick up your favorite brands from Publish, Candor to Junya Wantanabe. Great service people like Nick Kruse to help you out with you needs to tailor all your aesthetics. They have a wide range of price points from mid tier to high. Brand variety differentiating from what Union carries down the street. If you got time and money to spend and splurge on, this place is it. They also have their own parking garage which a def plus. 1.5 hours with validation which helps alleviate the stressors of finding parking on La Brea.

Tracy Fease

Lots of trendy pieces and a great vintage selection. Big place, you can spend some time there.

Charlie Wilson

One person on the checkout and it takes forever. It's a huge store please think to ask for some help when you have a queue like this