rachelchrist
2/5
I really don't like leaving negative reviews. But I need to write this to warn other potential consumers to be wary of this site. The reason I would not recommend this store is not because of the clothing items. They are in fact beautiful and well crafted, the two items of the three from my order that I did receive (I’ll get into that) are very well made and beautiful pieces. HOWEVER, the complete lack of customer service leaves me wondering if anyone is actually running this store. The ineptitude to respond to emails, private messages, and phone calls has left me extremely frustrated and out of options.
My original order I had placed was three items. Everything was going well until I received an email stating that one of the items I purchased (the Effie Body suit) has now been discontinued and they no longer carry that item. So I was offered the options of exchanging the unavailable item for a new one, or receiving a partial refund for that item. I responded the next day after receiving that email that I would love to exchange the item. One week later with no response I decided to email again. Two weeks after the first email sent I reached out to their other email they have listed on their Facebook page. Again, nothing. I instead tried to call the phone number listed. No one picked up and you cannot even leave a voicemail because they do not have a mailbox set up. I tried calling a few more times over the course of a couple days with still no one picking up. I then sent them a private Facebook message hoping they would respond there. All I received back was an automated message saying they’d get back to me… They never did. After sending yet another email stating I would now like a partial refund for my third piece I never received (by this point I had received my first two items purchased in the mail) and hearing nothing yet again I have decided to leave this review in hopes they see it and maybe give me my money back.
You cannot as a business not respond to customers. Especially when it comes to something as important as their order or a refund! The bar has been set so low for their customer service that any response would be a step up. Furthermore, when you say an item has since been discontinued and you no longer sell it, WHY then is that very same item STILL listed on your website for people to purchase? The first thing you should do as a company when an item is no longer in production is to at least take it off the site so people do not try to purchase the item. You can go to their site and look up this item (Effie Body), it is still there and able to be purchased. That is completely unacceptable.
I would highly recommend people to stay away from this store, because if you have ANY and I mean ANY sort of problem with your order, you will never hear from them. You can try emailing them, calling them, and messaging them multiple times, but you will never get any kind of response.
Instead, find the designers they work with. They have them listed on their website. You can find the piece you like on their site, look for who the designer is and google that designer. Odds are they have their own website so you can buy from them directly. I have already done this and most do have their own stores, so I would save yourself the trouble and hassle of dealing with a company that doesn't care about its customers and instead go that route.
Again I hate leaving negative reviews, but I needed to put this out there so no one else has to deal with the frustration I've dealt with trying to get any sort of response from this store. Very disappointed.
